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Customer Service
Frequently Asked Questions (FAQ)
Need help? Find the answers to your questions here.
When will my order be shipped?
Order shipping dates vary depending on stock availability and the business day. for details.
When will my order be delivered?
Once your order has shipped, we will send you a tracking confirmation by email. For specific delivery dates and times, check the shipping carrier's website or contact them directly.
Are import duty, value-added tax (VAT), and consumption tax charged for international orders?
For details, please see our "".
Why isn't my country listed?
For a variety of reasons, we are unable to ship to all locations. We only ship to locations listed in the "Ship to" dropdown located at the top of the website. We recommend contacting our distributor in your country if available for purchasing information. for a list of countries where our distributors are located.
What is Montbell's return policy?
for our Return Policy.
Shopping Related
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Returns
Terms and conditions, and procedures regarding domestic and international returns.
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Shipping Policy
Information about domestic and international shipping, such as fees, timing and order cancelation.
Products
Need more assistance? Our Customer Service Team is here to help with questions regarding our products, ordering, and your outdoor needs!
