Main content starts here

Customer Service
About Montbell Repair Service & Warranty Policy

About Montbell Repair Service & Warranty Policy

To ensure long-term use of your valued gear

Montbell Repair Service. Maintains product functionality.Utilizes high-quality parts. Achieves a natural finish.

If your Montbell gear is broken or damaged, contact us. We offer a wide variety of repair services that maintain product functionality, allowing you to get effective long-lasting use. With high-quality repairs for everything from torn material on clothing and bags to tent pole replacement and footwear resoling, this is the kind of customer service that only a manufacturer can provide.

Applying seam tape to waterproof breathable fabric using specialized machinery.

Seam-sealing waterproof breathable fabric

How repairs work

1. Request

Submit a

Repair/Warranty Claim Form

via the website Or Bring your repair item to a

Montbell Store

2. Review

We will check the condition of the repair item.

3. Estimate

We will inform you of the cost and number of days required for the repair.

4. Shipment (when requested via the website)

Once the estimate is confirmed, you will send the item to us and we will begin the repair.

5. Repair

A man examining a garment on a table to identify areas needing repair.

We will repair your gear with optimized solutions according to the damage.

6. Return

Delivered to your home Or Delivered to a Montbell Store

Things to know about repairs

When requesting repair

Repairs are intended to restore the functionality of damaged gear. However, these repairs will not restore the design or appearance to a brand new state.
If repair of an item is not possible, we will contact you in advance to inform you of the reason. The item will be returned to you as is.
Please clearly indicate the area(s) in need of repair with an object such as tape.

About items and requests that cannot be accepted for repair

Items containing blood, filth, or excessive amounts of animal hair
Substantially soiled items, or items with strong odors
Wet items
Clothing worn directly on the skin such as socks, base layers, etc.
Items that have been altered or modified
Items that cannot be repaired due to the product lifespan
Items that are structurally unrepairable

About shipping charges

Shipping is free worldwide. Please contact us for repair arrangements.
No shipping fee will be charged if the repair is requested, brought in, and picked up at a Montbell Store in Japan.

About repair turnaround time

Turnaround time depends on the season and the number of places that need repair.
For repairs involving estimates, the turnaround time will be longer.
We will send you an email regarding the expected turnaround time after we have received the repair item(s) in question.

We recommend getting repairs done during the off-season.

A graph showing recommended times for repair requests the explanation is provided earlier.

We are often busy with repairs for tents, rainwear and hiking boots from June to August, and with repairs for down insulation from December to March. If you request a repair outside of the peak season, the turnaround time will be shorter.

Montbell Warranty Policy

We provide a warranty (Note 1) to the original owner for the duration of the product's effective lifespan (Note 2), limited to defects in materials and workmanship. The acceptable product lifespan and scope of limited warranty are determined at our discretion. This policy applies only to products purchased from the Montbell Group or authorized retailers.

Note 1: The warranty limited to all defects in materials and workmanship does not apply to normal wear and tear, damage due to misuse or excessive use, accidental damage, product modifications, or damage resulting from improper care. The following are examples of what is not covered by the limited warranty, but this list is not exhaustive:

Loss of product functionality due to lack of maintenance recommended by Montbell

(Examples) Problems occurring due to insufficient washing/maintenance; loss of water repellency and/or waterproofing, reduction in down loft, peeling or separation of seam tape due to oil contamination. For Montbell's recommended maintenance, please refer to the following link:

Maintenance and Care Page

Loss of product functionality such as waterproofing or water repellency due to improper care.
Damage and stains occurring from use.
Damage to zippers due to use beyond design specifications.
Fading or discoloration due to aging.

Note 2: "Product's effective lifespan" refers to the period during which the product can be worn or used under normal and customary conditions; it does not mean an indefinite duration. Because a product's lifespan can vary significantly depending on the usage environment and maintenance, we do not specify or imply any expected lifetime.

How to make a warranty claim

1. Make a claim

Submit a warranty claim via the website with the Repair/Warranty Claim Form.

2. Product defect inspection

Montbell will inspect the condition of the product up for warranty claim.

3. Warranty claim guidance

The method for proceeding with the warranty claim will depend on the state of the product. A representative will contact you later on how to proceed.

How to submit a repair request or warranty claim on the web

Please click the Repair Request/Warranty Claim button below to go to the Repair/Warranty Claim Form.

If you have a web account, you may request a repair by clicking the Repair button that is located in your order history. This will allow you to make a request without needing to enter the Style# and other product information.

Repair Request/Warranty Claim

Repair Examples

The repair cost estimate is not final and may vary depending on the type of product and the state of damage. The exact amount will be decided after we confirm the actual condition of the repair item.

This page introduces examples of some of the most common repairs. In addition to the examples shown here, we can also handle repairs for other types of garments.

Down jacket Repairs

The most common tear repairs include patch repair, fabric patches, block repair, and bar tack repair. We also perform zipper repairs (replacement).

If the original fabric is not available, an alternative fabric will be used for the repair.

Tear Repair

Patch Repair (1 place, within 5 x 5cm / 1.97 x 1.97in area): 1,818 yen (tax excluded)

Down jacket before repair: Hole and damaged fabric.

Before
Hole and damaged fabric

Down jacket after repair: A patch using original fabric is applied.

After
A patch using original fabric is applied

Fabric patch (1 place, within 15 x 15cm / 5.9 x 5.9in area): 2,454 yen (tax excluded)

Before
Hole and damaged fabric

After
Original fabric is partially patched

Large block repair (1 place, within 15 x 60cm / 5.9 x 23.6in area): 3,636 yen (tax excluded)

Down jacket before repair: tear in one quilt.

Before
Condition: A tear affecting one baffle.

Down jacket after repair: with a slightly different covering than the original fabric to match the size of the quilt.

After
We will apply a patch that matches the size of the baffle.

Small block repair (1 place, within 15 x 15cm / 5.9 x 5.9in area): 2,454 yen (tax excluded)

Down jacket before repair: Down feathers protruding from small tears in the fabric.

Before
Down was coming out from a small tear.

Down jacket after repair: Patches applied while preserving original seams as much as possible.

After
Fabric was applied while keeping as much of the original stitching as possible.

Small block repair x2 (2 place, within 15 x 15cm / 5.9 x 5.9in area): 3,818 yen (tax excluded)

Down jacket before repair: Down feathers protruding from large tears in the fabric.

Before
Down was coming out from a tear.

Down jacket after repair: Down refilled and patches applied along quilt seams.

After
The down fill was replenished and fabric was applied over the baffle.

Zipper replacement

Zipper Replacement: 6,000-9,545 yen (tax excluded)

Photo with circled area where zipper coil is damaged.

Before
Zipper coil damage.

Photo of damaged zipper coil nicely repaired.

After
The zipper has been replaced with a new one. The repair cost for down jackets varies due to the different structures of each product.

Rainwear Repairs

If the original fabric is not available, an alternative fabric will be used for the repair.

Tear Repair

Patch Repair (1 place, within 5 x 5cm / 1.97 x 1.97in area): 1,818 yen (tax excluded)

Before
Condition where the fabric has torn

After
A patch using original fabric is applied

Fabric patch (1 place, within 15 x 15cm / 5.9 x 5.9in area): 2,454 yen (tax excluded)

Rainwear before repair: Water was leaking through a tear.

Before
Water was leaking through a tear.

Rainwear after repair: A patch was applied over the tear.

After
A patch was applied over the tear and then seam-taped on the interior.

Wind shell Repairs

If the original fabric is not available, an alternative fabric will be used for the repair.

Tear Repair

Bar tack repair (1 place, within 10 x 10cm / 3.9 x 3.9in area): 2,909 yen (tax excluded)

Windshell before repair: Holes caused by snagging on tree branches.

Before
The fabric was torn by a tree branch.

Windshell after repair: Holes mended using specialized sewing machine.

After
The tear was repaired using a specialized sewing machine.

Fabric patch (1 place, within 10 x 10cm / 3.9 x 3.9in area): 2,909 yen (tax excluded)

Windshell before repair: scratched and punctured

Before
Fabric snagged on something and then tore a small hole.

Windshell after repair: with a slightly different covering over the hole than the original fabric.

After
We will apply a patch to cover the hole.

Sleeping Bag Repairs

A patch repair or a fabric patch is applied with the goal of making the repair as unnoticeable as possible. Zippers can also be repaired.

If the original fabric is not available, an alternative fabric will be used for the repair.

Tear Repair

Patch Repair (1 place, within 5 x 5cm / 1.97 x 1.97in area): 1,818 yen (tax excluded)

Sleeping bag before repair: Hole and damaged fabric

Before
Hole and damaged fabric

Sleeping bag after repair: A patch using original fabric is applied

After
A patch using original fabric is applied

Fabric patch (1 place, within 10 x 10cm / 3.9 x 3.9in area): 2,454 yen (tax excluded)

Sleeping bag before repair: Small holes in the fabric.

Before
A small hole formed in the lining fabric.

Sleeping bag after repair: Patched with matching fabric.

After
Applying a patch.

Fabric patch (1 place, within 20 x 20cm / 7.8 x 7.8in area): 3,182 yen (tax excluded)

Sleeping bag before repair: Large holes due to heat-induced melting, with down feathers protruding.

Before
The fabric was extensively perforated by heat, resulting in down coming out.

After
Down was replenished as necessary and holes/tears were patched.

Backpack Repairs

Tear Repair

Patch Repair (1 place, within 5 x 5cm / 1.97 x 1.97in area): 1,818 yen (tax excluded)

Before
Hole and damaged fabric

Backpack after repair: A patch using original fabric is applied

After
A patch using original fabric is applied

Footwear Repairs

Worn-out outsoles may not provide sufficient grip and lead to unexpected falls and injuries. If the upper is still in good condition, we can replace the outsole, allowing you to get continued use of your favorite hiking boots. We also offer repairs for torn fabric on footwear.